Customer Service Advisor - TRANSITION AUTOMOTIVE PTY LTD Bosch Car services
Location: Helensburgh, NSW, Australia
About the Company
TRANSITION AUTOMOTIVE PTY LTD is a highly regarded entity within the Automotive Mechanic industry. We pride ourselves on our commitment to providing an exceptional level of service and professionalism. Our focus is on providing a workplace where our employees feel supported, are given the opportunity to develop their skills and are rewarded for their effort. As a customer service advisor, you will be an integral part of the team, helping to drive our business forward.
Job Summary
As a Customer Service Advisor, you will serve as the face of TRANSITION AUTOMOTIVE PTY LTD to our customers, providing excellent service and maintaining strong relationships with them. You will be responsible for ensuring a satisfying customer experience, addressing customer queries with quickness and professionalism, and liaising between customers and our technical staff to ensure smooth operations on a daily basis.
Key Responsibilities
- Providing excellent customer service to ensure satisfaction
- Addressing customer queries promptly and professionally
- Communicating with customers and the technical team for smooth operations
- Assisting customers in understanding our services, products, and prices
- Maintaining a high level of product knowledge
- Ensuring compliance with all company policies and procedures.
- Strong organizational, decision-making and problem-solving skills
Qualifications
While specific qualifications may vary, the ideal candidate would preferably have experience in a similar role. A strong understanding of customer service principles, experience in automotive industry software, invoicing, excellent communication skills, and a commitment to providing superior service are all required for this role.
Our Culture
At TRANSITION AUTOMOTIVE PTY LTD, we believe in fostering a fun, supportive, and inclusive culture where everyone feels valued and appreciated. We encourage a healthy work-life balance and provide opportunities for continuous learning and growth. If you are a team player, passionate about customer service, and eager to grow your career within the automotive industry, we would love to hear from you.
Training: Will be provided until competency reached and then hourly rate will increase.