Service Advisor

Oops! This job has expired.

CMV TRUCK & BUS PTY LTD - FLEET MANAGEMENT

Posted On: 08 Mar 2024

Closed On: 06 May 2024

We are seeking an enthusiastic Service Advisor to fill a full-time permanent position, Monday to Friday working the hours of 8.30am to 5pm (hours can be flexible).

Duties & Responsibilities

Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data
Document customer needs accurately via repair orders and define the scope and type of work required
Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity
Book appointments according to customer needs and workshop utilisation capacity
Liaise with service technicians & follow up on customer vehicles during the course of the repair
Quote, clarify method of payment and communicate to our customers any additional repairs where required
Prepare and invoice customer jobs in an accurate and timely manner
Handle and process warranty/contract maintenance claims
Ensure customer service matters are dealt with promptly and efficiently
Practice and promote company WHS policies and processes at all times
Work Saturdays on a roster

Amazing employee benefits:

In return for your dedication and commitment you will receive:

Competitive and above award hourly rate $$$, plus overtime is available
Ongoing training and development opportunities and an opportunity to build a success long term career
Focus on your wellbeing with CMV care including access to CMV Care & the CMV Peer Support Program.
Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
Opportunities to support community partnerships with our Group CMV Foundation
Enjoy annual company dinners and picnics